{"id":24519,"date":"2024-11-27T08:06:48","date_gmt":"2024-11-27T08:06:48","guid":{"rendered":"https:\/\/bathroomb.flex-film.de\/?page_id=24519"},"modified":"2025-12-03T14:45:45","modified_gmt":"2025-12-03T14:45:45","slug":"returns-policy","status":"publish","type":"page","link":"https:\/\/bathroomb.flex-film.de\/?page_id=24519","title":{"rendered":"Returns Policy"},"content":{"rendered":"\t\t<div data-elementor-type=\"wp-page\" data-elementor-id=\"24519\" class=\"elementor elementor-24519\" data-elementor-post-type=\"page\">\n\t\t\t\t\t\t<section class=\"elementor-section elementor-top-section elementor-element elementor-element-c9a4e15 elementor-section-boxed elementor-section-height-default elementor-section-height-default\" data-id=\"c9a4e15\" data-element_type=\"section\" data-e-type=\"section\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-100 elementor-top-column elementor-element elementor-element-c0bd7cf\" data-id=\"c0bd7cf\" data-element_type=\"column\" data-e-type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-6b997cc elementor-widget elementor-widget-heading\" data-id=\"6b997cc\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\"> Returns Policy<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<section class=\"elementor-section elementor-top-section elementor-element elementor-element-a230777 elementor-section-boxed elementor-section-height-default elementor-section-height-default\" data-id=\"a230777\" data-element_type=\"section\" data-e-type=\"section\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-100 elementor-top-column elementor-element elementor-element-994d149\" data-id=\"994d149\" data-element_type=\"column\" data-e-type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-00790e4 elementor-widget elementor-widget-heading\" data-id=\"00790e4\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\">Easy Returns at Bathroom builders UK<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-a78b4a3 elementor-widget elementor-widget-text-editor\" data-id=\"a78b4a3\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p>We want you to be absolutely thrilled with your bathroom products! Here\u2019s our straightforward guide to returns, whether you bought online or in our showroom.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-b510ca6 elementor-widget elementor-widget-text-editor\" data-id=\"b510ca6\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p>We follow UK consumer law to make sure you\u2019re always protected.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-7553c7a elementor-widget elementor-widget-heading\" data-id=\"7553c7a\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\">Changed Your Mind? No Problem!<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-f389152 elementor-widget elementor-widget-heading\" data-id=\"f389152\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\">Online Orders (Bought from our website)<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-0fd917d elementor-widget elementor-widget-text-editor\" data-id=\"0fd917d\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<ul><li><strong>You\u2019ve got 14 days: <\/strong>From the day after you receive your item, you have 14 days to tell us you\u2019d like to return it.<\/li><li><strong>Tell us first! <\/strong>Just drop us an email at <strong>info@bathroomb.flex-film.de<\/strong>\u00a0or call us on <strong>01438 900195<\/strong>.<\/li><li><strong>Send it back within 14 days: <\/strong>Once you\u2019ve told us, send the item back to us within another 14 days.<\/li><li><strong>Condition matters: <\/strong>It needs to be in its original, unused condition, with all the packaging and bits it came with. If it\u2019s not, we might deduct some costs.<\/li><li><strong>Return costs are yours: <\/strong>You\u2019ll cover the postage to send it back. We recommend using a tracked service, just in case!<\/li><li><strong>Quick refund: <\/strong>We\u2019ll process your full refund (including standard delivery costs you paid) within 14 days of getting the item back, or once you\u2019ve shown us proof you\u2019ve sent it.<\/li><\/ul>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-4baf30f elementor-widget elementor-widget-heading\" data-id=\"4baf30f\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\">Showroom Purchases (Bought in our store)<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-c09eb28 elementor-widget elementor-widget-text-editor\" data-id=\"c09eb28\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<ul><li><strong>No automatic right for a change of mind: <\/strong>Unlike online, we aren\u2019t legally obliged to accept returns if you simply change your mind for items bought in our showroom.<\/li><li><strong>We might help though! <\/strong>At our discretion, we <em>may<\/em>\u00a0offer an exchange or store credit for unwanted items if:<ul><li>You return it within <strong>14<\/strong> days of purchase\/delivery.<\/li><li>It\u2019s in its original, unused condition with all packaging.<\/li><li>You have your receipt.<\/li><\/ul><\/li><li><strong>Heads up: <\/strong>A small restocking fee of 30<strong>%<\/strong>\u00a0might apply.<\/li><li><strong>\u201cFinal Sale\u201d items: <\/strong>Look out for items marked as \u201cfinal sale\u201d or custom-made products, as these usually can\u2019t be returned.<\/li><\/ul>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-37c7949 elementor-widget elementor-widget-heading\" data-id=\"37c7949\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\">Got a Faulty or Incorrect Item?<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-ab2d566 elementor-widget elementor-widget-text-editor\" data-id=\"ab2d566\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p>We\u2019re so sorry if something\u2019s not right! All our products should be great quality, fit for purpose, and exactly as described.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-1113c42 elementor-widget elementor-widget-heading\" data-id=\"1113c42\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\">Within 30 Days of Purchase (or Delivery)<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-e62a3cb elementor-widget elementor-widget-text-editor\" data-id=\"e62a3cb\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<ul><li><strong>Full refund time! <\/strong>If an item is faulty or not as described, you can return it within 30 days for a full refund.<\/li><li><strong>We cover the return cost: <\/strong>We\u2019ll pay for the reasonable cost of sending faulty items back to us.<\/li><\/ul>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-19219bd elementor-widget elementor-widget-heading\" data-id=\"19219bd\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\">After 30 Days (Up to 6 Months)<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-47e3f97 elementor-widget elementor-widget-text-editor\" data-id=\"47e3f97\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<ul><li><strong>Repair or replacement first: <\/strong>If a fault pops up within six months, we\u2019ll offer a repair or a replacement.<\/li><li><strong>Refund if needed: <\/strong>If a repair or replacement isn\u2019t possible or doesn\u2019t work out, you may then be entitled to a partial or full refund.<\/li><\/ul>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-3da63cc elementor-widget elementor-widget-heading\" data-id=\"3da63cc\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\">After 6 Months<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-ec0e092 elementor-widget elementor-widget-text-editor\" data-id=\"ec0e092\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<ul><li>You might still be entitled to a repair or replacement, but you\u2019ll need to show the fault was there when you bought it.<\/li><\/ul>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-5ac6123 elementor-widget elementor-widget-heading\" data-id=\"5ac6123\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\">How to Make a Return<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-395967f elementor-widget elementor-widget-text-editor\" data-id=\"395967f\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p>It\u2019s super simple!<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-ffeb1b9 elementor-widget elementor-widget-text-editor\" data-id=\"ffeb1b9\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<ol><li><strong>Get in touch:<\/strong><ul><li><strong>Email: <a href=\"mailto:info@bathroomb.flex-film.de\">info@bathroomb.flex-film.de<\/a><\/strong><\/li><li><strong>Phone: <a href=\"tel:+441438900195\"><span class=\"elementor-icon-list-text\"><b>01438 900195<\/b><\/span><\/a><\/strong><\/li><li>Please have your order number or receipt handy and explain why you\u2019re returning the item.<\/li><\/ul><\/li><li><strong>Pack it safely: <\/strong>Make sure the item is well-protected for its journey back to us, ideally in its original packaging.<\/li><li><strong>Proof of postage: <\/strong>Always get proof of postage when sending items back. For valuable items, tracked and insured is best!<\/li><\/ol>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-1e3bd55 elementor-widget elementor-widget-heading\" data-id=\"1e3bd55\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\">Important Bits to Remember<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-97efd59 elementor-widget elementor-widget-text-editor\" data-id=\"97efd59\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<ul><li><strong>Refunds: <\/strong>We\u2019ll refund you using your original payment method. Please allow up to <strong>14<\/strong> business days\u00a0for it to show in your account.<\/li><\/ul>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-8920897 elementor-widget elementor-widget-heading\" data-id=\"8920897\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\">What we can't accept back:<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-297dad1 elementor-widget elementor-widget-text-editor\" data-id=\"297dad1\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<ul><li>Items damaged by misuse or neglect.<\/li><li>Items that have been installed.<\/li><li>Items tampered with by unauthorised people.<\/li><li>Items where the original packaging is missing or badly damaged (for unwanted returns).<\/li><li>Used consumable items (like cleaning solutions).<\/li><li>Any items specifically marked as non-returnable.<\/li><\/ul>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-a13b90f elementor-widget elementor-widget-heading\" data-id=\"a13b90f\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\">Questions? We're Here to Help!<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-f42acc2 elementor-widget elementor-widget-text-editor\" data-id=\"f42acc2\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p>If anything\u2019s unclear, just ask!<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-c6f0888 elementor-widget elementor-widget-text-editor\" data-id=\"c6f0888\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<ul><li><strong>Email: <\/strong>info@bathroomb.flex-film.de<\/li><li><strong>Phone: <\/strong>01438 900 195<\/li><li><strong>Visit us: <\/strong>Showroom 6 Wedgwood Gate, Stevenage, SG1 4SU<\/li><\/ul>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<section class=\"elementor-section elementor-top-section elementor-element elementor-element-115cfb2 elementor-section-full_width elementor-hidden-desktop elementor-hidden-tablet elementor-hidden-mobile elementor-section-height-default elementor-section-height-default\" data-id=\"115cfb2\" data-element_type=\"section\" data-e-type=\"section\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-100 elementor-top-column elementor-element elementor-element-90db3e7\" data-id=\"90db3e7\" data-element_type=\"column\" data-e-type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<section class=\"elementor-section elementor-inner-section elementor-element elementor-element-a547ef9 elementor-section-boxed elementor-section-height-default elementor-section-height-default\" data-id=\"a547ef9\" data-element_type=\"section\" data-e-type=\"section\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-50 elementor-inner-column elementor-element elementor-element-99a0056\" data-id=\"99a0056\" data-element_type=\"column\" data-e-type=\"column\" data-settings=\"{&quot;background_background&quot;:&quot;classic&quot;}\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-3b1a662 elementor-widget elementor-widget-heading\" data-id=\"3b1a662\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\">General Info<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-3b42f9a elementor-nav-menu__align-start elementor-nav-menu--dropdown-none elementor-widget elementor-widget-nav-menu\" data-id=\"3b42f9a\" data-element_type=\"widget\" data-e-type=\"widget\" data-settings=\"{&quot;layout&quot;:&quot;vertical&quot;,&quot;toggle_icon_hover_animation&quot;:&quot;pop&quot;,&quot;submenu_icon&quot;:{&quot;value&quot;:&quot;<i class=\\&quot;fas fa-caret-down\\&quot; aria-hidden=\\&quot;true\\&quot;><\\\/i>&quot;,&quot;library&quot;:&quot;fa-solid&quot;}}\" data-widget_type=\"nav-menu.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t<nav aria-label=\"Menu\" class=\"elementor-nav-menu--main elementor-nav-menu__container elementor-nav-menu--layout-vertical e--pointer-none\">\n\t\t\t\t<ul id=\"menu-1-3b42f9a\" class=\"elementor-nav-menu sm-vertical\"><li class=\"menu-item menu-item-type-custom menu-item-object-custom menu-item-26057\"><a href=\"https:\/\/bathroomb.flex-film.de\/returns-information\/\" class=\"elementor-item\">Returns Information<\/a><\/li>\n<li class=\"menu-item menu-item-type-custom menu-item-object-custom menu-item-26150\"><a href=\"https:\/\/bathroomb.flex-film.de\/guarantee-information\/\" class=\"elementor-item\">Guarantee Information<\/a><\/li>\n<li class=\"menu-item menu-item-type-custom menu-item-object-custom menu-item-26151\"><a href=\"https:\/\/bathroomb.flex-film.de\/finance-information\/\" class=\"elementor-item\">Finance Information<\/a><\/li>\n<li class=\"menu-item menu-item-type-custom menu-item-object-custom menu-item-26152\"><a href=\"https:\/\/bathroomb.flex-film.de\/delivery\/\" class=\"elementor-item\">Delivery Information<\/a><\/li>\n<li class=\"menu-item menu-item-type-custom menu-item-object-custom menu-item-39886\"><a href=\"https:\/\/bathroomb.flex-film.de\/areas-we-cover\" class=\"elementor-item\">Areas We Cover<\/a><\/li>\n<li class=\"menu-item menu-item-type-custom menu-item-object-custom menu-item-26153\"><a href=\"https:\/\/bathroomb.flex-film.de\/visit-our-showroom\/\" class=\"elementor-item\">Showroom Information<\/a><\/li>\n<li class=\"menu-item menu-item-type-custom menu-item-object-custom menu-item-26154\"><a href=\"https:\/\/bathroomb.flex-film.de\/i-have-a-question-about-a-product\/\" class=\"elementor-item\">I Have A Question About A Product<\/a><\/li>\n<li class=\"menu-item menu-item-type-custom menu-item-object-custom menu-item-26155\"><a href=\"https:\/\/bathroomb.flex-film.de\/catalogue-request\/\" class=\"elementor-item\">Request a Catalogue<\/a><\/li>\n<li class=\"menu-item menu-item-type-custom menu-item-object-custom menu-item-27457\"><a href=\"https:\/\/bathroomb.flex-film.de\/faqs\/\" class=\"elementor-item\">FAQs<\/a><\/li>\n<li class=\"menu-item menu-item-type-custom menu-item-object-custom menu-item-26156\"><a href=\"https:\/\/bathroomb.flex-film.de\/general-enquiry\/\" class=\"elementor-item\">General Enquiry<\/a><\/li>\n<li class=\"menu-item menu-item-type-custom menu-item-object-custom menu-item-26763\"><a href=\"https:\/\/bathroomb.flex-film.de\/blog-2\/\" class=\"elementor-item\">BLOG<\/a><\/li>\n<\/ul>\t\t\t<\/nav>\n\t\t\t\t\t\t<nav class=\"elementor-nav-menu--dropdown elementor-nav-menu__container\" aria-hidden=\"true\">\n\t\t\t\t<ul id=\"menu-2-3b42f9a\" class=\"elementor-nav-menu sm-vertical\"><li class=\"menu-item menu-item-type-custom menu-item-object-custom menu-item-26057\"><a href=\"https:\/\/bathroomb.flex-film.de\/returns-information\/\" class=\"elementor-item\" tabindex=\"-1\">Returns Information<\/a><\/li>\n<li class=\"menu-item menu-item-type-custom menu-item-object-custom menu-item-26150\"><a href=\"https:\/\/bathroomb.flex-film.de\/guarantee-information\/\" class=\"elementor-item\" tabindex=\"-1\">Guarantee Information<\/a><\/li>\n<li class=\"menu-item menu-item-type-custom menu-item-object-custom menu-item-26151\"><a href=\"https:\/\/bathroomb.flex-film.de\/finance-information\/\" class=\"elementor-item\" tabindex=\"-1\">Finance Information<\/a><\/li>\n<li class=\"menu-item menu-item-type-custom menu-item-object-custom menu-item-26152\"><a href=\"https:\/\/bathroomb.flex-film.de\/delivery\/\" class=\"elementor-item\" tabindex=\"-1\">Delivery Information<\/a><\/li>\n<li class=\"menu-item menu-item-type-custom menu-item-object-custom menu-item-39886\"><a href=\"https:\/\/bathroomb.flex-film.de\/areas-we-cover\" class=\"elementor-item\" tabindex=\"-1\">Areas We Cover<\/a><\/li>\n<li class=\"menu-item menu-item-type-custom menu-item-object-custom menu-item-26153\"><a href=\"https:\/\/bathroomb.flex-film.de\/visit-our-showroom\/\" class=\"elementor-item\" tabindex=\"-1\">Showroom Information<\/a><\/li>\n<li class=\"menu-item menu-item-type-custom menu-item-object-custom menu-item-26154\"><a href=\"https:\/\/bathroomb.flex-film.de\/i-have-a-question-about-a-product\/\" class=\"elementor-item\" tabindex=\"-1\">I Have A Question About A Product<\/a><\/li>\n<li class=\"menu-item menu-item-type-custom menu-item-object-custom menu-item-26155\"><a href=\"https:\/\/bathroomb.flex-film.de\/catalogue-request\/\" class=\"elementor-item\" tabindex=\"-1\">Request a Catalogue<\/a><\/li>\n<li class=\"menu-item menu-item-type-custom menu-item-object-custom menu-item-27457\"><a href=\"https:\/\/bathroomb.flex-film.de\/faqs\/\" class=\"elementor-item\" tabindex=\"-1\">FAQs<\/a><\/li>\n<li class=\"menu-item menu-item-type-custom menu-item-object-custom menu-item-26156\"><a href=\"https:\/\/bathroomb.flex-film.de\/general-enquiry\/\" class=\"elementor-item\" tabindex=\"-1\">General Enquiry<\/a><\/li>\n<li class=\"menu-item menu-item-type-custom menu-item-object-custom menu-item-26763\"><a href=\"https:\/\/bathroomb.flex-film.de\/blog-2\/\" class=\"elementor-item\" tabindex=\"-1\">BLOG<\/a><\/li>\n<\/ul>\t\t\t<\/nav>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-3e862b9 elementor-widget-tablet__width-initial elementor-widget elementor-widget-heading\" data-id=\"3e862b9\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\">Buying Guides\n<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-af8e4f2 elementor-nav-menu__align-start elementor-nav-menu--dropdown-none elementor-widget elementor-widget-nav-menu\" data-id=\"af8e4f2\" data-element_type=\"widget\" data-e-type=\"widget\" data-settings=\"{&quot;layout&quot;:&quot;vertical&quot;,&quot;submenu_icon&quot;:{&quot;value&quot;:&quot;<i class=\\&quot;fas fa-caret-down\\&quot; aria-hidden=\\&quot;true\\&quot;><\\\/i>&quot;,&quot;library&quot;:&quot;fa-solid&quot;}}\" data-widget_type=\"nav-menu.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t<nav aria-label=\"Menu\" class=\"elementor-nav-menu--main elementor-nav-menu__container elementor-nav-menu--layout-vertical e--pointer-none\">\n\t\t\t\t<ul id=\"menu-1-af8e4f2\" class=\"elementor-nav-menu sm-vertical\"><li class=\"menu-item menu-item-type-custom menu-item-object-custom menu-item-38864\"><a href=\"https:\/\/bathroomb.flex-film.de\/about-us\/#Who-We-Are\" class=\"elementor-item elementor-item-anchor\">Who We Are<\/a><\/li>\n<li class=\"menu-item menu-item-type-custom menu-item-object-custom menu-item-38865\"><a href=\"https:\/\/bathroomb.flex-film.de\/about-us\/#Why-Choose-Us\" class=\"elementor-item elementor-item-anchor\">Why Choose Us<\/a><\/li>\n<li class=\"menu-item menu-item-type-custom menu-item-object-custom menu-item-38866\"><a href=\"https:\/\/bathroomb.flex-film.de\/about-us\/#Mission&Vision\" class=\"elementor-item elementor-item-anchor\">Our Mission & Vision<\/a><\/li>\n<li class=\"menu-item menu-item-type-custom menu-item-object-custom menu-item-38868\"><a href=\"https:\/\/bathroomb.flex-film.de\/about-us\/#Testimonials\" class=\"elementor-item elementor-item-anchor\">Testimonials<\/a><\/li>\n<li class=\"menu-item menu-item-type-custom menu-item-object-custom menu-item-38872\"><a href=\"https:\/\/bathroomb.flex-film.de\/about-us\/#contact\" class=\"elementor-item elementor-item-anchor\">Contact<\/a><\/li>\n<li class=\"menu-item menu-item-type-custom menu-item-object-custom menu-item-38873\"><a href=\"https:\/\/bathroomb.flex-film.de\/about-us\/#FAQ\" class=\"elementor-item elementor-item-anchor\">FAQ<\/a><\/li>\n<\/ul>\t\t\t<\/nav>\n\t\t\t\t\t\t<nav class=\"elementor-nav-menu--dropdown elementor-nav-menu__container\" aria-hidden=\"true\">\n\t\t\t\t<ul id=\"menu-2-af8e4f2\" class=\"elementor-nav-menu sm-vertical\"><li class=\"menu-item menu-item-type-custom menu-item-object-custom menu-item-38864\"><a href=\"https:\/\/bathroomb.flex-film.de\/about-us\/#Who-We-Are\" class=\"elementor-item elementor-item-anchor\" tabindex=\"-1\">Who We Are<\/a><\/li>\n<li class=\"menu-item menu-item-type-custom menu-item-object-custom menu-item-38865\"><a href=\"https:\/\/bathroomb.flex-film.de\/about-us\/#Why-Choose-Us\" class=\"elementor-item elementor-item-anchor\" tabindex=\"-1\">Why Choose Us<\/a><\/li>\n<li class=\"menu-item menu-item-type-custom menu-item-object-custom menu-item-38866\"><a href=\"https:\/\/bathroomb.flex-film.de\/about-us\/#Mission&Vision\" class=\"elementor-item elementor-item-anchor\" tabindex=\"-1\">Our Mission & Vision<\/a><\/li>\n<li class=\"menu-item menu-item-type-custom menu-item-object-custom menu-item-38868\"><a href=\"https:\/\/bathroomb.flex-film.de\/about-us\/#Testimonials\" class=\"elementor-item elementor-item-anchor\" tabindex=\"-1\">Testimonials<\/a><\/li>\n<li class=\"menu-item menu-item-type-custom menu-item-object-custom menu-item-38872\"><a href=\"https:\/\/bathroomb.flex-film.de\/about-us\/#contact\" class=\"elementor-item elementor-item-anchor\" tabindex=\"-1\">Contact<\/a><\/li>\n<li class=\"menu-item menu-item-type-custom menu-item-object-custom menu-item-38873\"><a href=\"https:\/\/bathroomb.flex-film.de\/about-us\/#FAQ\" class=\"elementor-item elementor-item-anchor\" tabindex=\"-1\">FAQ<\/a><\/li>\n<\/ul>\t\t\t<\/nav>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-73ffee0 elementor-widget-tablet__width-initial elementor-widget elementor-widget-heading\" data-id=\"73ffee0\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\">Company Info<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-216ddd8 elementor-nav-menu__align-start elementor-nav-menu--dropdown-none elementor-widget elementor-widget-nav-menu\" data-id=\"216ddd8\" data-element_type=\"widget\" data-e-type=\"widget\" data-settings=\"{&quot;layout&quot;:&quot;vertical&quot;,&quot;submenu_icon&quot;:{&quot;value&quot;:&quot;<i class=\\&quot;fas fa-caret-down\\&quot; aria-hidden=\\&quot;true\\&quot;><\\\/i>&quot;,&quot;library&quot;:&quot;fa-solid&quot;}}\" data-widget_type=\"nav-menu.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t<nav aria-label=\"Menu\" class=\"elementor-nav-menu--main elementor-nav-menu__container elementor-nav-menu--layout-vertical e--pointer-none\">\n\t\t\t\t<ul id=\"menu-1-216ddd8\" class=\"elementor-nav-menu sm-vertical\"><li class=\"menu-item menu-item-type-post_type menu-item-object-page menu-item-38990\"><a href=\"https:\/\/bathroomb.flex-film.de\/?page_id=38969\" class=\"elementor-item\">Terms and Conditions<\/a><\/li>\n<li class=\"menu-item menu-item-type-post_type menu-item-object-page menu-item-privacy-policy menu-item-38989\"><a rel=\"privacy-policy\" href=\"https:\/\/bathroomb.flex-film.de\/?page_id=38937\" class=\"elementor-item\">Privacy Policy<\/a><\/li>\n<li class=\"menu-item menu-item-type-post_type menu-item-object-page menu-item-38988\"><a href=\"https:\/\/bathroomb.flex-film.de\/?page_id=38944\" class=\"elementor-item\">Cookie Policy<\/a><\/li>\n<li class=\"menu-item menu-item-type-post_type menu-item-object-page menu-item-40275\"><a href=\"https:\/\/bathroomb.flex-film.de\/?page_id=40255\" class=\"elementor-item\">VAT Relief<\/a><\/li>\n<li class=\"menu-item menu-item-type-post_type menu-item-object-page menu-item-38987\"><a href=\"https:\/\/bathroomb.flex-film.de\/?page_id=129\" class=\"elementor-item\">About Us<\/a><\/li>\n<li class=\"menu-item menu-item-type-post_type menu-item-object-page menu-item-38992\"><a href=\"https:\/\/bathroomb.flex-film.de\/?page_id=28404\" class=\"elementor-item\">Trade Account<\/a><\/li>\n<li class=\"menu-item menu-item-type-post_type menu-item-object-page menu-item-38991\"><a href=\"https:\/\/bathroomb.flex-film.de\/?page_id=131\" class=\"elementor-item\">Get In Touch<\/a><\/li>\n<\/ul>\t\t\t<\/nav>\n\t\t\t\t\t\t<nav class=\"elementor-nav-menu--dropdown elementor-nav-menu__container\" aria-hidden=\"true\">\n\t\t\t\t<ul id=\"menu-2-216ddd8\" class=\"elementor-nav-menu sm-vertical\"><li class=\"menu-item menu-item-type-post_type menu-item-object-page menu-item-38990\"><a href=\"https:\/\/bathroomb.flex-film.de\/?page_id=38969\" class=\"elementor-item\" tabindex=\"-1\">Terms and Conditions<\/a><\/li>\n<li class=\"menu-item menu-item-type-post_type menu-item-object-page menu-item-privacy-policy menu-item-38989\"><a rel=\"privacy-policy\" href=\"https:\/\/bathroomb.flex-film.de\/?page_id=38937\" class=\"elementor-item\" tabindex=\"-1\">Privacy Policy<\/a><\/li>\n<li class=\"menu-item menu-item-type-post_type menu-item-object-page menu-item-38988\"><a href=\"https:\/\/bathroomb.flex-film.de\/?page_id=38944\" class=\"elementor-item\" tabindex=\"-1\">Cookie Policy<\/a><\/li>\n<li class=\"menu-item menu-item-type-post_type menu-item-object-page menu-item-40275\"><a href=\"https:\/\/bathroomb.flex-film.de\/?page_id=40255\" class=\"elementor-item\" tabindex=\"-1\">VAT Relief<\/a><\/li>\n<li class=\"menu-item menu-item-type-post_type menu-item-object-page menu-item-38987\"><a href=\"https:\/\/bathroomb.flex-film.de\/?page_id=129\" class=\"elementor-item\" tabindex=\"-1\">About Us<\/a><\/li>\n<li class=\"menu-item menu-item-type-post_type menu-item-object-page menu-item-38992\"><a href=\"https:\/\/bathroomb.flex-film.de\/?page_id=28404\" class=\"elementor-item\" tabindex=\"-1\">Trade Account<\/a><\/li>\n<li class=\"menu-item menu-item-type-post_type menu-item-object-page menu-item-38991\"><a href=\"https:\/\/bathroomb.flex-film.de\/?page_id=131\" class=\"elementor-item\" tabindex=\"-1\">Get In Touch<\/a><\/li>\n<\/ul>\t\t\t<\/nav>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t<div class=\"elementor-column elementor-col-50 elementor-inner-column elementor-element elementor-element-6e46030\" data-id=\"6e46030\" data-element_type=\"column\" data-e-type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-e83c9ed elementor-widget elementor-widget-heading\" data-id=\"e83c9ed\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\">Return Steps<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-f7f9ca4 elementor-widget elementor-widget-text-editor\" data-id=\"f7f9ca4\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<ol><li><strong>Before returning any item, please contact us via:<\/strong><br \/>\ud83d\udce7 <a rel=\"noopener\" data-start=\"458\" data-end=\"492\">contactus@bathroomb.flex-film.de<\/a> or call us at:<br data-start=\"509\" data-end=\"512\" \/>\ud83d\udcde 01438 900195 to obtain a Return Authorization Number (RAN).<\/li><li><span style=\"color: #00000;\"><strong>Prepare Your Item<\/strong><\/span><ul><li>Return the item <strong data-start=\"635\" data-end=\"664\">in its original packaging<\/strong>, undamaged and unmarked.<\/li><li>Include a <strong data-start=\"704\" data-end=\"731\">note inside the package<\/strong> with your order number and reason for return.<\/li><li><strong data-start=\"782\" data-end=\"820\">Do not open the original packaging<\/strong> of sealed products if you are unsure about keeping them.<\/li><\/ul><\/li><li><strong>Ship the Item<\/strong><br \/><p data-start=\"908\" data-end=\"1044\">\u00a0Send your return to the following address:<br data-start=\"953\" data-end=\"956\" \/><strong data-start=\"956\" data-end=\"1042\">Unit 6 Wedgwood Gate, Pin Green Industrial Area, Stevenage, Hertfordshire, SG1 4SU<\/strong><\/p><ul data-start=\"1046\" data-end=\"1248\"><li data-start=\"1046\" data-end=\"1157\">You must arrange the return shipping and cover the costs unless the item is faulty or damaged upon arrival.<\/li><li data-start=\"1158\" data-end=\"1248\">We recommend using a <strong data-start=\"1181\" data-end=\"1221\">tracked and insured shipping service<\/strong> to ensure safe delivery.<\/li><\/ul><\/li><li><strong>Processing Your Return<\/strong><ul><li>Once we receive your return, we will begin processing it.<\/li><li><strong data-start=\"1346\" data-end=\"1397\">Refunds will be issued within 7\u201310 working days<\/strong> of receiving the item.<\/li><li>Refunds will be processed <strong data-start=\"1451\" data-end=\"1486\">via the original payment method<\/strong>.<\/li><\/ul><\/li><\/ol>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-5e134b9 elementor-widget elementor-widget-heading\" data-id=\"5e134b9\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\">Returning an Unwanted Item\n<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-fa7dabf elementor-widget elementor-widget-text-editor\" data-id=\"fa7dabf\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<ul><li>You may return unwanted items <strong data-start=\"1564\" data-end=\"1582\">within 30 days<\/strong> of receipt.<\/li><li>The item must be <strong data-start=\"1616\" data-end=\"1644\">in new, unused condition<\/strong>, including all accessories and original packaging.<\/li><li>Customers are <strong data-start=\"1714\" data-end=\"1755\">responsible for return shipping costs<\/strong>.<\/li><li><strong data-start=\"1762\" data-end=\"1830\">Custom-made or personalized items cannot be returned or canceled<\/strong>.<\/li><li><p data-start=\"1760\" data-end=\"1937\"><strong data-start=\"1836\" data-end=\"1934\">Refunds will not be issued for items damaged while in your possession or during return transit<\/strong>.<\/p><\/li><\/ul>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-5ebb3ea elementor-widget elementor-widget-heading\" data-id=\"5ebb3ea\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\">Returning a Faulty or Damaged Item\n<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-3cce375 elementor-widget elementor-widget-text-editor\" data-id=\"3cce375\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<ul><li><strong data-start=\"1991\" data-end=\"2062\">Faulty or damaged items must be reported within 24 hours of receipt<\/strong>.<\/li><li><strong data-start=\"2069\" data-end=\"2120\">Do not dispose of the item before contacting us<\/strong>, as we may require photos for verification.<\/li><li>Once confirmed, we will provide options such as <strong data-start=\"2218\" data-end=\"2267\">replacement, refund, or collection at no cost<\/strong>.<strong data-start=\"2272\" data-end=\"2284\"><br \/><\/strong><\/li><\/ul>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-6511785 elementor-widget elementor-widget-heading\" data-id=\"6511785\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\">Important Note\n<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-28238fd elementor-widget elementor-widget-text-editor\" data-id=\"28238fd\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p>All faulty products will be tested. If the item is found to be <strong data-start=\"2348\" data-end=\"2362\">not faulty<\/strong> or the damage is due to misuse, no refund or replacement will be provided.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-9fdc5f6 rae-refund-form  elementor-widget elementor-widget-shortcode\" data-id=\"9fdc5f6\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"shortcode.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<div class=\"elementor-shortcode\"><script type=\"text\/javascript\">\n\/* <![CDATA[ *\/\nvar gform;gform||(document.addEventListener(\"gform_main_scripts_loaded\",function(){gform.scriptsLoaded=!0}),document.addEventListener(\"gform\/theme\/scripts_loaded\",function(){gform.themeScriptsLoaded=!0}),window.addEventListener(\"DOMContentLoaded\",function(){gform.domLoaded=!0}),gform={domLoaded:!1,scriptsLoaded:!1,themeScriptsLoaded:!1,isFormEditor:()=>\"function\"==typeof 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maxlength=\"100\"><\/textarea><\/label><input type=\"hidden\" id=\"ak_js_1\" name=\"ak_js\" value=\"34\"\/><script type=\"text\/javascript\">\n\/* <![CDATA[ *\/\ndocument.getElementById( \"ak_js_1\" ).setAttribute( \"value\", ( new Date() ).getTime() );\n\/* ]]> *\/\n<\/script>\n<\/p><\/form>\n                        <\/div><script type=\"text\/javascript\">\n\/* <![CDATA[ *\/\n gform.initializeOnLoaded( function() {gformInitSpinner( 2, 'https:\/\/bathroomb.flex-film.de\/wp-content\/plugins\/gravityforms\/images\/spinner.svg', false );jQuery('#gform_ajax_frame_2').on('load',function(){var contents = jQuery(this).contents().find('*').html();var is_postback = contents.indexOf('GF_AJAX_POSTBACK') >= 0;if(!is_postback){return;}var form_content = jQuery(this).contents().find('#gform_wrapper_2');var is_confirmation = jQuery(this).contents().find('#gform_confirmation_wrapper_2').length > 0;var is_redirect = contents.indexOf('gformRedirect(){') >= 0;var is_form = form_content.length > 0 && ! is_redirect && ! is_confirmation;var mt = parseInt(jQuery('html').css('margin-top'), 10) + parseInt(jQuery('body').css('margin-top'), 10) + 100;if(is_form){jQuery('#gform_wrapper_2').html(form_content.html());if(form_content.hasClass('gform_validation_error')){jQuery('#gform_wrapper_2').addClass('gform_validation_error');} else {jQuery('#gform_wrapper_2').removeClass('gform_validation_error');}setTimeout( function() { \/* delay the scroll by 50 milliseconds to fix a bug in chrome *\/  }, 50 );if(window['gformInitDatepicker']) {gformInitDatepicker();}if(window['gformInitPriceFields']) {gformInitPriceFields();}var current_page = jQuery('#gform_source_page_number_2').val();gformInitSpinner( 2, 'https:\/\/bathroomb.flex-film.de\/wp-content\/plugins\/gravityforms\/images\/spinner.svg', false );jQuery(document).trigger('gform_page_loaded', [2, current_page]);window['gf_submitting_2'] = false;}else if(!is_redirect){var confirmation_content = 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visibilityTestDiv = document.getElementById( \"gform_visibility_test_2\" );        let postRenderFired = false;        function triggerPostRender() {            if ( postRenderFired ) {                return;            }            postRenderFired = true;            gform.core.triggerPostRenderEvents( 2, current_page );            if ( visibilityTestDiv ) {                visibilityTestDiv.parentNode.removeChild( visibilityTestDiv );            }        }        function debounce( func, wait, immediate ) {            var timeout;            return function() {                var context = this, args = arguments;                var later = function() {                    timeout = null;                    if ( !immediate ) func.apply( context, args );                };                var callNow = immediate && !timeout;                clearTimeout( timeout );                timeout = setTimeout( later, wait );                if ( callNow ) func.apply( context, args );            };     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elementor-widget elementor-widget-heading\" data-id=\"5669187\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\">Return Policy\n<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-2a532c6 elementor-widget elementor-widget-text-editor\" data-id=\"2a532c6\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p>At Bathroom Builders UK, we want you to be completely satisfied with your purchase. However, if an issue arises, whether it\u2019s due to a fault, damage, or simply a change of mind, our customer service team is here to assist you. Please review our return policy below for guidance.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-0e2db47 elementor-widget elementor-widget-heading\" data-id=\"0e2db47\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\">1. Order Cancellation\n<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-f88a787 elementor-widget elementor-widget-text-editor\" data-id=\"f88a787\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<ul data-start=\"2475\" data-end=\"2767\"><li data-start=\"2475\" data-end=\"2564\">You may <strong data-start=\"2485\" data-end=\"2561\">cancel an order before dispatch or within 30 days of receiving your item<\/strong>.<\/li><li data-start=\"2565\" data-end=\"2663\">To receive a refund, the item must be returned <strong data-start=\"2614\" data-end=\"2631\">within 7 days<\/strong> of the cancellation approval.<\/li><li data-start=\"2664\" data-end=\"2767\">Some returns may be subject to a <strong data-start=\"2699\" data-end=\"2730\">restocking fee of up to 50%<\/strong> depending on the item\u2019s condition.<\/li><\/ul>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-df7efae elementor-widget elementor-widget-heading\" data-id=\"df7efae\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\">2. Return of Faulty or Damaged Goods\n<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-cb8e0cf elementor-widget elementor-widget-text-editor\" data-id=\"cb8e0cf\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p data-start=\"2104\" data-end=\"2199\">If you receive a <strong data-start=\"2121\" data-end=\"2147\">damaged or faulty item<\/strong>, we are committed to resolving the issue quickly.<\/p><p data-start=\"2201\" data-end=\"2244\"><strong data-start=\"2205\" data-end=\"2242\">1-Reporting Faulty or Damaged Goods<\/strong><\/p><ul><li data-start=\"2245\" data-end=\"2497\"><strong data-start=\"2248\" data-end=\"2318\">You must report damaged or faulty items within 24 hours of receipt<\/strong>.<\/li><li data-start=\"2245\" data-end=\"2497\">Contact us via email or use the <strong data-start=\"2357\" data-end=\"2378\">Damaged Item Form<\/strong> on our website.<\/li><li data-start=\"2245\" data-end=\"2497\"><strong data-start=\"2400\" data-end=\"2451\">Do not dispose of the item before contacting us<\/strong>, as we may request photos for verification.<\/li><\/ul><p data-start=\"2499\" data-end=\"2540\"><strong data-start=\"2503\" data-end=\"2538\">2-Return Process for Faulty Items<\/strong><\/p><ul data-start=\"2541\" data-end=\"2914\"><li data-start=\"2541\" data-end=\"2786\">Once your claim is approved, we will provide instructions on the next steps, which may include:<br data-start=\"2638\" data-end=\"2641\" \/>\u2705 Free collection and replacement<br data-start=\"2676\" data-end=\"2679\" \/>\u2705 A full refund if the item is irreparable<br data-start=\"2723\" data-end=\"2726\" \/>\u2705 Disposal instructions if the item is unsafe for return<\/li><li data-start=\"2787\" data-end=\"2914\">If we require the item to be returned, we will refund your <strong data-start=\"2848\" data-end=\"2871\">return postage cost<\/strong> upon receiving a valid shipping receipt.<\/li><\/ul><p data-start=\"2916\" data-end=\"2953\"><strong data-start=\"2920\" data-end=\"2951\">3-Manufacturer Testing Policy<\/strong><\/p><ul data-start=\"2954\" data-end=\"3184\"><li data-start=\"2954\" data-end=\"2996\">All faulty goods will undergo testing.<\/li><li data-start=\"2997\" data-end=\"3184\">If the item is found <strong data-start=\"3020\" data-end=\"3040\">not to be faulty<\/strong> or the issue resulted from <strong data-start=\"3068\" data-end=\"3099\">misuse or accidental damage<\/strong>, no refund or replacement will be provided, and the item will be sent back to you.<\/li><\/ul><p data-start=\"3186\" data-end=\"3230\"><strong data-start=\"3190\" data-end=\"3228\">4-Important Notes for Faulty Returns<\/strong><\/p><ul><li><strong data-start=\"3233\" data-end=\"3286\">Do not install or attempt to use a faulty product<\/strong>\u2014this may void your claim.<\/li><li>\u00a0If damage occurs during return shipping due to improper packaging, we <strong data-start=\"3387\" data-end=\"3412\">cannot issue a refund<\/strong>.<\/li><li>\u00a0If an item is found faulty <strong data-start=\"3445\" data-end=\"3474\">within 30 days of receipt<\/strong>, we will handle the issue according to your statutory rights.<\/li><\/ul>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-2a88007 elementor-widget elementor-widget-heading\" data-id=\"2a88007\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\">3. Warranty & Guarantees\n<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-92a7737 elementor-widget elementor-widget-text-editor\" data-id=\"92a7737\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<ul data-start=\"2805\" data-end=\"3223\"><li data-start=\"2805\" data-end=\"2879\">All products come with a <strong data-start=\"2832\" data-end=\"2876\">minimum 12-month manufacturer\u2019s warranty<\/strong>.<\/li><li data-start=\"2880\" data-end=\"2965\">Some products may have longer warranties\u2014please check individual product details.<\/li><li data-start=\"2966\" data-end=\"3084\">If a fault develops within the warranty period, please <strong data-start=\"3023\" data-end=\"3043\">contact us first<\/strong> for guidance on repair or replacement.<\/li><li data-start=\"3085\" data-end=\"3223\"><strong data-start=\"3087\" data-end=\"3220\">If testing shows the fault was caused by misuse or damage, the warranty will be void, and no refund or replacement will be issued<\/strong>.<\/li><\/ul>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<\/div>\n\t\t\n    <div class=\"xs_social_share_widget xs_share_url after_content \t\tmain_content  wslu-style-1 wslu-share-box-shaped wslu-fill-colored wslu-none wslu-share-horizontal wslu-theme-font-no wslu-main_content\">\n\n\t\t\n        <ul>\n\t\t\t        <\/ul>\n    <\/div> \n","protected":false},"excerpt":{"rendered":"<p>Returns Policy Easy Returns at Bathroom builders UK We want you to be absolutely thrilled with your bathroom products! Here\u2019s our straightforward guide to returns, whether you bought online or in our showroom. We follow UK consumer law to make sure you\u2019re always protected. Changed Your Mind? No Problem! Online Orders (Bought from our website)&hellip;<\/p>\n","protected":false},"author":1,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"template-home-full-width.php","meta":{"footnotes":""},"class_list":["post-24519","page","type-page","status-publish","hentry"],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v27.5 - https:\/\/yoast.com\/product\/yoast-seo-wordpress\/ -->\n<title>Returns Policy - Bathroom Builders UK Returns Information<\/title>\n<meta name=\"description\" content=\"Returns Information \u2013 Find out how to return items, request refunds, and understand our warranty policy for a hassle-free process.\" \/>\n<meta name=\"robots\" content=\"noindex, nofollow\" \/>\n<meta property=\"og:locale\" content=\"en_GB\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"Returns Policy - Bathroom Builders UK Returns Information\" \/>\n<meta property=\"og:description\" content=\"Returns Information \u2013 Find out how to return items, request refunds, and understand our warranty policy for a hassle-free process.\" \/>\n<meta property=\"og:url\" content=\"https:\/\/bathroomb.flex-film.de\/?page_id=24519\" \/>\n<meta property=\"og:site_name\" content=\"Bathroom Builders UK\" \/>\n<meta property=\"article:modified_time\" content=\"2025-12-03T14:45:45+00:00\" \/>\n<meta name=\"twitter:card\" content=\"summary_large_image\" \/>\n<meta name=\"twitter:label1\" content=\"Estimated reading time\" \/>\n\t<meta name=\"twitter:data1\" content=\"7 minutes\" \/>\n<script type=\"application\/ld+json\" class=\"yoast-schema-graph\">{\"@context\":\"https:\\\/\\\/schema.org\",\"@graph\":[{\"@type\":\"WebPage\",\"@id\":\"https:\\\/\\\/bathroomb.flex-film.de\\\/?page_id=24519\",\"url\":\"https:\\\/\\\/bathroomb.flex-film.de\\\/?page_id=24519\",\"name\":\"Returns Policy - 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